This policy explains what personal information we collect through this website, why we collect it and what your rights are under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Teranora, United Kingdom. Email: office@teranora.com. Registered office: Central Park DL1, Darlington. We are the controller of the personal information described below.
What we collect
- Contact form: your name, email address, optional organisation, the topic of your enquiry and your message. We also record your IP address with the enquiry to help prevent spam and abuse.
- Email: if you email us, we keep the message and your email address.
How we use it and our lawful bases
- To reply to your enquiry. Our lawful bases are your consent, given when you tick the box on the contact form, and our legitimate interests in running our business and responding to enquiries.
- To protect the website from spam and misuse and keep it secure. Our lawful basis is our legitimate interests.
We do not sell your personal information and we do not use it for third-party marketing.
Who we share it with
Your enquiry is sent to us by email and saved on our website server so we do not lose it. Only authorised members of our team can view saved enquiries, through a password-protected page. We use hosting, email and IT providers who process information on our behalf.
Our portfolio companies are separate businesses with their own websites and privacy policies. If you contact one of them directly, they handle your information under their own policy.
How long we keep it
We keep enquiries (both the saved copy and the email) only for as long as we need them to deal with your enquiry and to meet our legal and business obligations, then delete them.
Cookies
See our cookie policy for the cookies we use.
Your rights
You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to our use of it, to ask for it in a portable format, and to withdraw consent at any time. To exercise these rights, email office@teranora.com.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk (opens in a new tab).
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.